Refund & Return Policy
Returns:
- We want you to be happy with your purchase! If you are not satisfied with your Whole Melt product, you may return it within 14 days of receiving your order.
- Items must be unused, unopened, and in their original packaging to qualify for a return.
- To initiate a return, please contact our customer service team at [insert contact info], and we will guide you through the process.
Refunds:
- Once your return is received and inspected, we will notify you via email.
- Refunds will be issued to the original payment method used at the time of purchase, excluding shipping fees.
- Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges:
- If you received a defective or incorrect item, we will gladly exchange it for the correct product. Contact us within 14 days of receiving your order, and we will provide a prepaid return label for the exchange.
Non-returnable Items:
- For hygiene and safety reasons, we do not accept returns or exchanges for opened or used products, including vape pens, extracts, or any other consumable goods.
Contact Us:
- If you have any questions or concerns about returns, refunds, or exchanges, please contact us at [sales@wholemeltsofficialstore.com], and we will assist you promptly.